Alautus Returns and Alterations Policy

Our mission at Alautus is to make women feel polished and powerful.  Alautus stands behind the clothing we make and have crafted our returns and alterations policy to reflect our dedication to our customers. If you do not love your items, we have constructed guidelines to ensure that you have a piece you truly love, or you have the opportunity to return it.

Read below to learn more about our Return and Alterations Policy.

If the fit of your custom or made-to-measure Alautus garment does not meet your expectations, Alautus will make your return or alterations journey as simple as possible. Each customer is permitted one complimentary remake per custom or made-to-measure product item. Please contact us if you have questions.  Additional remakes may be warranted if after review by our Alautus technical team it is verified that the custom garment ordered had an unacceptable manufacturing defect through no fault of the customer.

To request a remake on a custom or made-to-measure order, please return your original custom Alautus garment to us and notify our customer service team of such request by emailing Hello@Alautus.Com with the subject matter title “Remake Request”.  Such remake request must include information sufficient for our Alautus team to discern where measurement changes are needed or alterations may be necessary.  The Alautus team cannot remake or alter a custom garment without responsive information concerning (including photographs or other details) the areas that the customer would like altered.

Remakes are subject to fabric, materials and garment availability and all remakes are subject to our company terms and conditions, policies and shipping terms.

In an effort to make the returns process for ready-to-wear Alautus pieces stress-free, Alautus will send you a pre-paid shipping label for your order. All you have to do is timely pack up your unworn, and undamaged merchandise and the receipt, attach the label, and mail or ship it back to us at your convenience. Alautus is unable to accept returns of any of its garments that have been excessively worn, damaged, altered, tailored or are not returned timely in accordance with this Returns and Alterations Policy.

Items that are eligible for return (ready-to-wear orders) must be returned within 30 days of the purchase date to qualify for a full refund. Any return mailed after 30 days will not be returnable for a full refund. Refunds will be issued to the original payment method. The typical processing time for refunds is 7-10 business days once we have received the items.

Note that ready-to-wear items must be unworn, unwashed, and unaltered in order to qualify for a full return.  Alautus is not liable for returns that are lost in transit.  Please keep record of your tracking information with your carrier when sending back a garment.  Exchanges are subject to garment and fabric availability. Custom and made-to-measure orders are not returnable but customers may request alterations pursuant to this policy.

Alterations and Tailoring

Requests for common alterations of custom and made-to-measure Alautus orders must be submitted within 30 days of the purchase. Alautus will reimburse up to 15% of the original price of the garment for common alterations. To request reimbursement for common alterations, a photo of the receipt for such alterations must be submitted to our customer service (Hello@Alautus.Com).  Reimbursement for alterations and tailoring will be issued as store credit and not a refund to the card or payment method used to purchase the item.  Each customer has a maximum alterations and tailoring reimbursement credit of $350.

The Alautus team is dedicated to helping you find your precise measurements so your custom or made-to-measure piece fits perfectly. Please see our measurement guide at www.alautus.com/measurements/.  If you have more questions or would like to speak to one of our Alautus team members, feel free to message us at hello@alautus.com.

Each piece has care instructions on the labels of each garment. If you have any questions on the recommended care for your garment, please contact us at Hello@Alautus.com  to speak to a team member.

Does Alautus ship internationally?

Our items are exclusively carried through our website:  www.Alautus.com  We will also appear in pop ups throughout the U.S. as well as planned events and trunk shows.  Create an account on www.Alautus.com to sign up to receive information and stay up to date on upcoming pop up stores, events, and new styles being released.

Rush delivery is not available for our custom and made-to-measure garments.  Our garments are made based off the measurements you input when you order – uniquely yours – and take approximately four weeks to create and ship depending on the garment ordered.  If you have concerns or questions about production and shipping time, please contact our customer service by emailing Hello@Alautus.com and a customer service representative will help you find solutions.

Can I purchase a gift card?

Physical Gift Cards and Electronic Gift Cards are non-refundable and cannot be redeemed for cash.  Gift cards can be purchased through our website www.Alautus.com/giftcards/.  Lost or stolen Gift Cards are not replaceable.